At Blue Horizons Service, we are committed to delivering secure, efficient, and reliable payment processing services. This Refund Policy outlines the circumstances under which refunds may be granted, the procedures for requesting refunds, and the obligations of merchants and end-users. Please read this policy carefully to understand your rights and responsibilities regarding refunds processed through our platform.
This policy applies to all users of Blue Horizons Service, including but not limited to individual consumers, registered merchants, and business partners who use our services. It covers transactions processed through our platform, including credit/debit card payments, net banking, UPI, wallet payments, and other integrated payment methods. This policy does not cover refund policies of individual merchants who use our gateway to collect payments for their own products or services.
Refunds are generally only applicable in the following scenarios:
In cases involving merchants, Blue Horizons Service will process the refund only after
the merchant confirms the refund eligibility and requests our system to initiate it.
The following types of transactions are non-refundable:
Certain fees charged by Blue Horizons Service—such as gateway fees, convenience fees, integration/setup fees, and value-added services—are non-refundable unless the transaction fails due to platform error. In case of merchant disputes, refund amounts may be subject to deductions for already incurred processing costs.
To initiate a refund request, users must follow these steps:
Our support team may contact you for additional documentation or confirmation to complete the process.
Once a refund request is approved, the refund will be initiated within 5 to 7 business days. The actual time taken for the refund to reflect in your account depends on your bank, payment method, or card issuer and is beyond our control. You will be notified via email or SMS upon successful initiation of the refund.
Please note that certain delays may occur depending on the bank, payment processor, or merchant’s refund timelines.
If a customer disputes a transaction through their bank or card issuer, a chargeback process may be initiated. Blue Horizons Service will coordinate with the merchant to resolve the dispute and may request supporting documents. If the chargeback is approved, the amount will be refunded to the customer, and the merchant may be liable for associated fees or deductions.
Any applicable taxes (GST or otherwise) paid as part of the original transaction will be refunded only if permitted by tax regulations. Administrative fees, processing charges, or third-party fees may be deducted from the refunded amount where applicable and will be clearly disclosed in the refund confirmation.
For transactions involving merchant services, the responsibility to approve or deny a refund rests primarily with the merchant. Blue Horizons Service acts as a facilitator of payments and will only process refunds upon merchant request, unless the refund is initiated due to technical failure or fraud. Merchants are expected to maintain transparent refund policies and cooperate with us during refund resolution.
Failure to adhere to these requirements may result in withheld settlements or suspension of merchant services.
We may update or modify this Refund Policy from time to time to reflect changes in regulatory requirements, service enhancements, or industry best practices. Any updates will be posted on this page with a new “Last Updated” date. Continued use of our platform after such changes constitutes your acceptance of the revised policy.
For questions, clarifications, or refund-related support, please reach out to us at support@bluehorizonsservice.com.
This Data Processing Agreement (“DPA”) establishes a legally binding understanding between Blue Horizons Service, referred to as the “Data Processor,” and the entity accepting these terms, referred to as the “Data Controller,”. It governs the Processor’s handling of Personal Data in connection with the services provided.
The Processor shall process Personal Data strictly for:
The Processor shall implement appropriate technical and organizational measures, including:
The Processor shall ensure its personnel maintain strict confidentiality and are trained in data security best practices.
The Processor shall assist the Controller in fulfilling Data Subject requests under Applicable Laws, including:
The Processor shall not engage a Subprocessor without prior written consent from the Controller.
All approved Subprocessors must be bound by written agreements imposing data protection obligations no less protective than those in this DPA.
The Processor shall notify the Controller within 24 hours of becoming aware of any Personal Data Breach.
The notification shall include:
Personal Data shall be retained only for as long as necessary for payment processing and legal compliance (e.g., RBI-mandated retention periods).
Upon termination of services, the Processor shall securely delete or return all Personal Data unless retention is required by law.
The Processor shall promptly inform the Controller if any change in law or regulation affects its ability to process Personal Data in compliance with this Agreement.
Each Party shall be liable for damages caused by its breach of this Agreement. The Processor shall indemnify the Controller against any fines, claims, or damages arising from non-compliance with data protection obligations.
This Agreement shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.
Any amendments to this Agreement must be made in writing and signed by both Parties.